Live Event Cancellation Policy

Our Cancellation and Refund Policy

Important: This policy applies only to live events — off-line or on-line — for which attendance is not free.

Our Cancellations Policy is clear and acknowledges the reality that any cancellation less than fourteen (14) days prior to a live event for which you’ve registered creates either losses or extra costs for us, whether we can fill your place or not…

Cancellations must be notified to our office by email, telephone or mail to be eligible for refund. (Please note: we cannot accept faxes.)

If you cancel at least fourteen (14) days prior to the event for which you’ve registered and paid, we will refund your payment in full.

If you cancel at least seven (7) days, but less than fourteen (14) days, prior to the event we will refund your payment, less a 25% cancellation fee, unless we can fill your place, in which case we will refund your payment in full, minus a 12.5% cancellation fee.

If you cancel less than seven (7) days prior to the event, no refund will be made unless we can fill your place, in which case we will refund your payment in full, minus a 25% cancellation fee.

If you fail to attend an event for which you’ve registered, no refund will be made except under genuinely extenuating circumstances, at our sole discretion.

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